The modern contact center is no longer only for voice calls. In fact, customers access the contact center via multiple forms of media and channels. Handling 3G and Broadband Video access, Internet IM (like MSN or Yahoo contacts), emails, fax, etc., ...
Octon Multimedia IP Centrex (MMIPC ) for the carrier is in fact a Next Generation Network solution of IP Centrex for Telco Operators. In addition to the full-featured traditional IP based...
As the market leans towards the demands of the customers, more and more businesses are realizing the importance of customers. Call centers, which base its operations on business affairs, have become the response...
