Service Overview

Octon Multimedia Intelligent Router (MMIR) is an intelligent routing system for multimedia based Next Generation Network (NGN). It provides a universal routing mechanism and a universal queue for all types of contacts, like TDM calls, VoIP calls, video, email, Internet IM, SMS and fax, all the ones that a customer might possibly access in the enterprise. It has simple routing schema like normal PABX routing, all the way up to a sophisticated skill based routing ACD (Automatic Contact Distribution) system. MMIR allows all types of devices, like TDM PBX, VoIP soft switch, all the way up to advanced HP OCMP based IP PBX, to work together, and thus provides a single virtual system for all contacts.

Further, it delivers routing services for multi-domain and multi-organization infrastructure for Octon's Multimedia IP Centrex (MMIP^C ) solution, in which subscribers can configure their own routing rules via web based tools.

Key Features

• Multi-media and channel routing supported. Supports VoIP calls, TDM calls, email, fax, video, and Internet contacts routing.
• Routing based on media type, call data, date, time, dynamic data and domain.
• Intelligent skill based routing.
• Pre-call routing (with HP OpenCall SS7 Signaling Platform) and post -call routing supported.
• Internet IM like MSN and Yahoo Messenger routing supported.
• Priority queuing supported for all media.
• Concurrently supports multiple media devices.
• Centrex operations supported.

Business Benefits

• Enables enterprise level of multi-media and multi-channel routing. All contacts are handled as stated in rules.
• Enables contact center managers to plan efficiently on agent duty assignment.
• Provides a centralized view of multimedia contacts.
• Protects existing investment with seamless integration of legacy PABX system.