Service Overview

Octon Interactive Multimedia Response (IMMR) system is a technological advanced replacement for the typical and widely used IVR system, with advanced features of Next Generation Network (NGN). It provides much more than the traditional IVR system does, with additional multimedia capacity. Video based IVR applications can easily be realized on IMMR, including an MSN Messenger based application that works like IVR and that can be deployed for customers. With IMMR, a whole new dimension of interactive applications emerges.

Key Features

• Drag and drop call flow development.
• Supported multiple media or channels like Video and Messenger.
• Real-time monitoring status report.
• XML based call flow script that can be stored on any Web Server.
• Dynamic call flow change.
• Built-in ASR, TTS and Fax supported.
• In/outbound supported.
• Centrex operations supported.

Business Benefits

• Enable of building new generation of interactive business applications. Need an MSN Messenger IVR system? Or a Video IVR? With IMMR, you can do it.
• Rapid application development. Drag-and-drop applications development is always easy.
• Reduce ownership and maintenance cost. Thanks to the advanced Multimedia IP PBX, now voice-processing hardware does not need to be purchased separately: it is built-in.