Service Overview

Octon Computer Multimedia Integration (CMMI) system is in fact an implementation of the Next Generation Network (NGN) version of Computer Telephony Integration (CTI) system. Unlike the CTI system that focuses on telephony, CMMI delivers integration of enterprise data and contacts at a multimedia and multi-channel level. It bridges all types of contact data with agent applications. Now, not only can a phone call have screen pop, bus also can all other media, like email, Internet IM, video and SMS. As with phone calls, CMMI can perform the same functions with media and its agent related attached data service.

To protect data privacy and security when CMMI is working with Multimedia IP Centrex (MMIP^C ) solution, CMMI can be installed locally at a particular subscriber's location, ensuring that private data will not leak out, even to the carrier.

Key Features

• Distributed architecture. Multiple Servers can be used at the same time for site segmentation, data security, scalability, and fault tolerance.
• Multimedia supported.
• Message based architecture.
• Attached data with multi-languages supported.
• Unified messages for different types of devices and media.

Business Benefits

• Enables easy implementation of a unified agent desktop application.
• Message based architecture enables client desktop application to be run on Windows, Linux, Mac OS and many others with TCP/IP networking capacity.
• No modification required on applications, even if back-end systems, such as IP PBX, change.
• Unlimited expansion.