 Date: 12/10/07
Octon is expanding in Singapore
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Octon Technology (Singapore) Ltd., is founded in October 2007.
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Date: 18/4/07
Event: Customer Contact Asia Pacific 2007 |
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Octon will participate in Customer Contact Asia Pacific 2007-Frost & Sullivan MindXchange Summit.
15th-16th May 2007
Kuala Lumpur,Malaysia |
| Click http://www.frost-ccap.com/index.html for more information |
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Date: 8/3/06
Event: 2006 HP Software Forum |
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| Octon attends the 2006 HP Software Forum - the most comprehensive OpenView conference in North America for enterprise and communications service provider customers and partners. |
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| http://www.hpsoftwareforum.com/Miami/index.cfm |
New Product Development: Web Call Center
Call centers have long been in front of the field in terms of customer service, and Octon sees that the world is ready for the Web Call Center ¨C just as the name suggests, it is a call center based on the web, which means minimum establishment requirement, a new market of customers, and unlimited possibilities.
New Solution Trend: Octon NGN Multimedia Contact Center (MMCC) Solution
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The modern contact center is no longer only for voice calls. In fact, customers access the contact center via multiple forms of media and channels. Handling 3G and Broadband Video access, Internet IM (like MSN or Yahoo contacts), emails, fax, etc., is becoming necessary to meet the customers' needs. HP and Octon, based on HP OpenCall and HP OpenCall Media Platform, deliver the Next Generation Network (NGN) Multimedia Contact Center (MMCC) solution for both enterprise and carrier. Thus, with MMCC, enterprises can build their very own multimedia contact center, while carriers can provide on-demand hosted Contact Center Services to their subscribers. |
| Click here to learn more about Octon NGN Multimedia Contact Center (MMCC) Solution>>> |
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