China Airlines

Application: Ticket booking, airline arrival/departure, travel services, VIP services, agent KM, bulletin, China Airlines website integration, Notes Mail integration, Web Mail integration, voyage assignment course list, tourist hotel booking, flight schedule change, member mileage inquiry, ticket price inquiry. 

• PABX system integration: re-outline and integrate the current ROLM PABX and call center PABX, including China Airlines Taipei, Songshan, Taizhong , Zhongzhen Airport , Huaxin Taizhong and Gaoxiong PABX system.
• Systems: Avaya S8700 PABX, Avaya CMS report system, Avaya AIC CTI system, Octon IVR, Octon Outbound system, Octon fax server, Octon iCare, Wallboard system, database and Eyretel recording system.

Taiwan Teleservices & Technologies Co., Ltd.

• Application: Taiwan Mobile, TFN, Momo shopping, Fub on Group customer services; CitiBank, Fubon, Far East outsourcing service.
• Systems: Avaya PABX, Avaya BCMS report system, Cisco ICM CTI system, Octon IVR, Octon Outbound, Octon fax server, Octon iCare, Eyretel recording system.

Taishin Bank

• Application: credit card, consumer banking with over 1000 agents for inbound and outbound.
• System: Avaya PABX, Avaya BCMS report system, Octon Outbound, Octon CTI system, Octon IVR, Octon fax server, Octonr iCare, TCS shift arrangement system, line detecting system, Wallboard system, Eyretel recording system, database, SNA Gateway, company webpage work log, ASR system, automatic operator recognition system, full machine room management and layout, DVR digital monitor system.

Jih Sun International Bank

• Application: credit cards, bank deposit and loan, foundation, foreign exchange services.
• SI range: Avaya PABX, Octis, Octon IVR, Octon Outbound, Octon fax server, Octon iCare, database, accounting system, internet banking integration , SNA, Gateway AS400, EDS, Eyretel recording system.

Land Bank

• Application: consumer banking service cash card, credit card and contracted businesses management.
• Systems: Avaya PABX, Avaya BCMS report system, Octon Outbound, Eyretel recording system, Octon CTI system, Octon IVR, Octon Outbound, Octon fax server, Octon iCare, Wallboard system, Unisys, AS400 database connection.

Taitung Business Bank

• Applications: cash card customer service center.
• Systems: Avaya S8300 PABX, Octis, Octon IVR, Octon Outbound, Octon fax server, Octon iCare , Eyretel recording system, main frame connection, SQL DB implementation, full machine room management, layout and installation.

Taiwan Cooperative Bank

• Application: consumer banking service cash card, credit card.
• Systems: Avaya S8500 PABX, Nice recording system, Genesys CTI system, CTI systems (iVox, fax, iCare, iScript, iAccess), Wallboard system, BCMS reporting system, AS400, Mainframe database connection.

Citibank

• Application: enterprise customer services.
• Systems: Avaya S8700 PABX, Avaya AIC CTI system, Wallboard system integration, CMS reporting system, IVR integration, accounting and CRM system integration.

Nanshan Life

• Application: life insurance sales services.
• Systems: Fully integrated with the existing system, Avaya PABX, Genesys CTI system, Intervoice IVR, Team point CRM. (Sybase), customer database inquiry and maintenance system, iWatch monitor system, Nice recording system.

Shin Kong Life Insurance Co., Ltd.

• Application: life insurance services.
• Systems: Avaya PABX, Octon CTI Server, CTI systems (iVox, fax, iCare, iScript, iAccess), Wallboard system, iWatch monitor system, Eyretel recording system.

Fubon Securities

• Application: customer service.
• Systems: Octon ACD system, iVox IVR, iCare, SQL database.

BOCLH Industrial Gases Co.

• Application: customer and ERP system service.
• Systems: Nortel PABX, Nortel Symposium reporting system, Nortel Symposium CTI system (TAPI server), Octon IVR, Octon fax server, Octon iCare, Wallboard system, Nice recording system.

Toyota (Hotai) Motor

• Application: customer service system.
• SI range: Avaya S8300 PABX, Octis, Octon iCare , Nice recording system, SQL DB, CARES customer management system development.

China Venture

• Operating Area: Beijing.
• System scale: Outbound, 4 E1 Ports (Total 120 channels).
• Application: promotion and enterprise outsourcing services.
• Systems: Octon Outbound, Nortel PBX, Haofeng recording system, symposium CTI system, database, accounting system, AS400.

ANA Airlines

• Operating Area: Shanghai , Beijing , Dalian , Guanzhou Multi-site.
• Application: booking service, tourist service.
• SI range: NEAX2000IPS, Octon CTI Server, Octon Routing system, Octon IVR, recording system, SQL Server.

Taipower

• Applications: customer support for electric company.
• Systems: Octon MMIP (IP PBX), MMIR (Router), IMMR (IVR) and iCare System.